Landline only deals

1PHONE Telephone only service for Care Homes - Request a quote

Telephone only for the Elderly - Request a quote

Exclusive Telephone Only Deals for Pensioners - Embracing the Shift to Digital
With the introduction of fixed digital lines starting from September 5, 2023, the era of old-fashioned copper lines is coming to an end. Recognizing the unique needs of seniors and pensioners, we've crafted an alternative to the new digital telephone service. Our solution is designed for quick installation, typically within 48 to 72 working hours, and eliminates the necessity for Openreach to install any additional infrastructure.

Request Information about 1PHONE: Complete the form below, and we'll provide you with detailed information about the 1PHONE service we offer. To ensure accurate details, please fill in all applicable fields, including your full phone number and address. This information helps us assess existing infrastructure and determine any necessary work, allowing us to provide you with a customised quote. Rest assured, this quote comes without obligation, and we won't pressure you to sign up. Your preferred contact details will be the only ones used for communication.

1PHONE - Digital Voice only information

Cooling Off Period

All new orders are covered by a statutory 14-day cooling-off period beginning on the date you agree to our services. In some cases, we can expedite your installation or activation. However, if your service is activated within these 14 days, you waive your right to cancel. If an ongoing order is cancelled, no additional orders will be accepted for the same name, address, or telephone number for 36 months from the cancellation date.

Mobile Signal Check - Check you have coverage

We recommend checking your mobile coverage by considering the following factors:

Your Location - The further you are from a mobile phone mast, the weaker your signal will be. This weaker signal affects quality, reducing call clarity.
Your Local Environment - Hills, buildings, basements, or underground locations can all impact your phone's signal.
The Weather - Weather conditions like rain and snow can temporarily degrade your router signal.

Additionally, keep in mind that you may not always be connected to the same mobile cell tower. Networks manage customer connections based on the current load on each cell site. You might be switched to a more distant cell site if the nearest one is too busy, which can result in poorer audio quality. Multi-network SIM cards cannot detect network faults or congestion issues. Click Here to check your coverage. You need to check Vodafone, O2, EE, and Three mobile network to see which would give you the best coverage Inside the home. If you are in any doubt we would recommend having a fixed Digital line instead. Click here for fixed Digital line services. Although installing new digital lines into care homes can be very problematic to do.

General Terms and conditions

All services are provided on a 30-day rolling contract, with no disconnection or termination cost. Please click the link below for our full terms and conditions. General Terms and Conditions

The BT Everyday Cordless phone handset offer at £13.98 Special offer ∞

The BT Everyday Cordless phone handset offer at £13.98 is subject to availability and must be ordered at the same time as placing your order for a new 1Phone service. The handset offer price is not available for separate purchase. This offer cannot be backdated, or used in conjunction with any other offers or promotion. We reserve the right to withdraw this promotion at any time.

Addendum - Digital Voice (VoIP service)

Please click the link for our terms and conditions for VoIP lines (SoGEA/FTTP/FTTH) Addendum Terms and Conditions VoIP

Consumer Price Index Rate Increase

As with all providers, if you sign up to a new contract or renew your contract for a telephone service (including call charges, features, add-ons, broadband, mobile and VoIP plans) the monthly price will increase each year from April 2025. That increase is based on the Consumer Price Index Rate of inflation which is published in January each year plus 3.9%

Credit Limit and Credit Check

When you apply for any telephone or Broadband service contract with us we will perform a hard credit check on the user and the address the service is being provided at. We may also credit check the bill payer if different to the user. This will involve a credit reference agency to confirm your identity/s. They'll also examine your financial records and borrowing history. Using this information provided by the credit-rating agency, which in our case is Creditsafe. We will then make a decision whether to accept you for the contract/service you’ve applied for. This decision is made solely by our credit-checking team based on the information from Creditsafe. A credit check is ONLY performed once a direct Debit has been set up with us, as this is regarded as an acceptance of our terms and conditions, and intent to apply for a service. If your credit rating prevents you from getting a contract from us we may offer a tailored solution for people with bad credit. If your application is accepted a credit limit will be placed on the account for any chargeable calls. This safeguards our customers from running up a large bill. If this credit limit is reached outbound calls will be barred other than 999 freephone and the NHS helplines. However, if you have a Care Alarm this may cease to operate if your credit limit is breached. Call spend Warnings can be set up within our online billing system, and we strongly recommend this is done. Please note. Any credit check performed be it on the end user and or the bill payer will show on your/their credit history.
Who is CreditSafe? - Creditsafe, are global intelligence experts, specialise in business and consumer credit checking, and is the world's most used provider of online credit reports. Your credit history is checked by CreditSafe. If you have any questions about your credit file you'll need to speak directly to CreditSafe.

1PHONE Telephone Service only for Care Homes

IMPORTANT: YOU MUST INFORM US - Please check the box on this form if the end user has a Care Alarm system connected to the line.

Your Name*

Please tell us the Date Of Birth of the end user**

The address*

Address Postcode*

What is their current number?

Who is the current telephone number provider?

What sort of address is it?*

Who should we contact with the info?*

What contact number should we use?*

What contact email should we use?*

Do you have permission to act on the end users behalf*

Which telephone plan are you interested in?*

Please tick if you would like to add a Everyday Cordless phone to the order at £13.98 inc VAT (recommended)

Please tick if the end user has access to a mobile phone

IMPORTANT YOU MUST INFORM US - Please tick if the end user has a Care Alarm system on the line

Please tick if you would like a cost for a Battery backup for a Care Alarm and Cordless phone

Please click if you would like the 1571 voicemail service switched on?

Please click if you have checked the mobile coverage at the location the service is to be used

Is there any other information you fill we need to know?

We are GDPR Data compliant. Please tick that you agree to our Data Protection and privacy Terms and Conditions before sending your request.*

Click here for our full General Data Protection Regulation (GDPR).
Simple Telecommunications Ltd collects and acts as the data controller for information submitted by you through this website. It will be shared with appropriate Simple Telecommunications Ltd staff only, and used to contact you with information on Simple Telecommunications Ltd products and services if applicable.

Care Alarms and Digital Services - Important Information

If you have a care alarm on the premises you must tell us BEFORE you place any order. Care alarms and digital services - if you have a care alarm, read this
Ofcom regulations now specify that we must inform them if there is a care alarm system on the premises, irrespective of whether it will be used with the new digital service. We must indicate that it will continue to work when the service goes live.This is their way of ensuring that those dependent on an alarm will not be left without access to emergency services should it be necessary. We cannot assess your premises and equipment ourselves, we can only pass on the information you provide.
Therefore, it is essential that you speak with your alarm provider before placing an order to be 100% certain that, either it will in no way need the new service to function, or that it is compatible with the new service.Failure to check that your alarm will continue to work may put the lives of residents at risk. Failure to notify us of the presence of a care alarm when an Openreach engineer visit is required, will result in the engineer refusing to complete the installation and will incur extra charges as it will be classed as a visit to premises that are not ready.

UK based customer services team. - We take the safety of our customers seriously
Working with Vulnerable People requires our customer services team to have an ongoing assessment that is essential for their employment of their eligibility to work with vulnerable persons. This involves a check of a person's national criminal history (including spent convictions, pending and non-conviction charges) and other disciplinary and police information. We are carry out screening to BS7858:2019 level, used in the security sector to see whether an employee could pose a risk to the safety and wellbeing of vulnerable people. Giving our customers the peace of mind that the people we are employing are trustworthy and can carry out the job with trust and integrity. On top of this we also pre employment Psychometrice Testing of each employee for personality, behavioral characteristics, attitude assessment, and vocabulary test.